{"id":218,"date":"2017-08-26T15:02:34","date_gmt":"2017-08-26T15:02:34","guid":{"rendered":"https:\/\/gmcsiddipet.org\/?page_id=218"},"modified":"2023-12-05T18:14:57","modified_gmt":"2023-12-05T18:14:57","slug":"citizens-charter","status":"publish","type":"page","link":"https:\/\/gmcsiddipet.org\/citizens-charter\/","title":{"rendered":"Citizen’s Charter"},"content":{"rendered":"

[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”4.16″ global_module=”25084″ locked=”off” collapsed=”off” global_colors_info=”{}”][et_pb_fullwidth_post_title meta=”off” featured_placement=”background” _builder_version=”4.23.1″ title_font=”|||on|” title_font_size=”34px” background_color=”rgba(65,50,86,0.9)” background_size=”initial” background_repeat=”repeat” background_blend=”darken” title_font_size_tablet=”30px” title_font_size_phone=”” title_font_size_last_edited=”on|phone” parallax_effect=”off” module_bg_color=”rgba(65,50,86,0.9)” border_style=”solid” global_colors_info=”{}”][\/et_pb_fullwidth_post_title][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_code _builder_version=”4.23.1″ hover_enabled=”0″ global_colors_info=”{}” custom_css_main_element=”width:100%; overflow-x:auto;” sticky_enabled=”0″]\n\n\n\n\t\n\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t
Sr No<\/th>Name of the Services<\/th>List of Documents Required<\/th>Timelines for Providing Service(in days)<\/th>Officer Responsible<\/th>Supervisor Officer Responsible(In Case of Escalation)<\/th><\/th>\n<\/tr>\n<\/thead>\n
A<\/td>Clinical Services<\/td><\/td><\/td><\/td><\/td><\/td>\n<\/tr>\n
1<\/td>Out Patient Services<\/td>Registration of Patient<\/td>Same Day<\/td>RMO<\/td>MS<\/td><\/td>\n<\/tr>\n
2<\/td>In Patient Services<\/td>Admission Paper<\/td>Same Day<\/td>RMO<\/td>MS<\/td><\/td>\n<\/tr>\n
3<\/td>Emergency Services<\/td>Registration of Patient<\/td>Emergency & Elective<\/td>HOD of Concerned Department<\/td>MS<\/td><\/td>\n<\/tr>\n
4<\/td>Operation Services<\/td>Referral by Concerned Dept.<\/td>Same Day<\/td>RMO<\/td>MS<\/td><\/td>\n<\/tr>\n
5<\/td>Diagnostic Services<\/td>Advice of Concerned Doctor on Case Paper<\/td>Same Day<\/td>RMO<\/td>MS<\/td><\/td>\n<\/tr>\n
6<\/td>Laboratory Services
\n<\/td>		Advice of Concerned Doctor on Case Paper<\/td>Same Day<\/td>RMO<\/td>MS<\/td><\/td>\n<\/tr>\n
7<\/td>DOTS
\nServices<\/td>		Advice of Concerned Doctor on Case Paper<\/td>Same Day<\/td>Doctor on Call<\/td>MS<\/td><\/td>\n<\/tr>\n
8<\/td>ICTC
\nServices<\/td>		Advice of Concerned Doctor on Case Paper<\/td>Emergency & Elective<\/td>Doctor on Call<\/td>MS<\/td><\/td>\n<\/tr>\n
9<\/td>Radio-Diagnosis Services<\/td>Advice of Concerned Doctor on Case Paper<\/td>Same Day<\/td>Doctor on Call<\/td>HOD<\/td><\/td>\n<\/tr>\n
10<\/td>Blood Bank
\nServices<\/td>		Advice of Concerned Doctor on Case Paper<\/td>Same Day<\/td>BTO<\/td>In charge (Blood Bank)<\/td><\/td>\n<\/tr>\n
11<\/td>Mortuary
\nServices<\/td>		Inquest\u00a0Panchnama<\/td>Same Day<\/td>Doctor on Call<\/td>MS<\/td><\/td>\n<\/tr>\n
12<\/td>Casualty
\n Services<\/td>		Registration of Patient<\/td>Same Day<\/td>CMO<\/td>RMO<\/td><\/td>\n<\/tr>\n
B<\/td>Supporting
\nServices<\/td>		<\/td><\/td><\/td><\/td><\/td>\n<\/tr>\n
1<\/td>Central
\n Pharmacy
\n<\/td>		Advice of Concerned Doctor on Case Paper<\/td>Same Day<\/td>In Charge (Pharmacy)<\/td>MS<\/td><\/td>\n<\/tr>\n
2<\/td>Hospital
\nKitchen<\/td>		Admission Paper<\/td>Same Day<\/td>In Charge
\n(Kitchen)<\/td>		MS<\/td><\/td>\n<\/tr>\n
3<\/td>Information For Patients<\/td>------<\/td>Same Day<\/td>RMO<\/td>MS<\/td><\/td>\n<\/tr>\n
4<\/td>Enquiries And Information<\/td>------<\/td>Same Day<\/td>RMO<\/td>MS<\/td><\/td>\n<\/tr>\n
5<\/td>Complaints And Grievances
\nReddresal<\/td>		Registered Complaint<\/td>Same Day<\/td>GrievanceRedressal\u00a0Officer<\/td>Dean<\/td><\/td>\n<\/tr>\n
C<\/td>Issue Of
\nCertificate<\/td>		<\/td><\/td><\/td><\/td><\/td>\n<\/tr>\n
1<\/td>Medical
\n Certificate<\/td>		Application & Opinion\u00a0of Concerned Doctor on Case Paper<\/td>Same Day<\/td>RMO<\/td>MS<\/td><\/td>\n<\/tr>\n
2<\/td>Disability
\nCertificate<\/td>		Registration &\u00a0AadharCard<\/td>Within a Week<\/td>Committee<\/td>MS<\/td><\/td>\n<\/tr>\n
3<\/td>Medico-Legal Certificate<\/td>Police Letter, Case Papers<\/td>Within 48 Hours<\/td>CMO<\/td>RMO<\/td><\/td>\n<\/tr>\n
4<\/td>Birth & Death Registration Certificate<\/td>Case Papers of Hospital<\/td>Same Day<\/td>In Charge<\/td>MS<\/td><\/td>\n<\/tr>\n
D<\/td>Academic
\nCertificates<\/td>		<\/td><\/td><\/td><\/td><\/td>\n<\/tr>\n
1<\/td>Bona fide\u00a0\u00a0
\nCertificate<\/td>		Student's\u00a0\u00a0application<\/td>Within a Week<\/td>Administrative officer<\/td>Dean<\/td><\/td>\n<\/tr>\n
2<\/td>College LeavingCertificate<\/td>Internship Completion Certificate , Last leaving Certificate<\/td>Within a Week<\/td>Administrative officer<\/td>Dean<\/td><\/td>\n<\/tr>\n
3<\/td>Attempt
\nCertificate<\/td>		All Concerned Mark lists<\/td>Within a Week<\/td>Administrative officer<\/td>Dean<\/td><\/td>\n<\/tr>\n
4<\/td>Character
\n Certificate<\/td>		Student's\u00a0\u00a0application<\/td>Within a Week<\/td>Administrative officer<\/td>Dean<\/td><\/td>\n<\/tr>\n
5<\/td>Hostel Living Certificate<\/td>Student's\u00a0\u00a0application and fee receipt<\/td>Within a Week<\/td>Administrative officer<\/td>Dean<\/td><\/td>\n<\/tr>\n
6<\/td>Experience Certificate for Employee<\/td>Employee's Application<\/td>Within a Week<\/td>Administrative officer<\/td>Dean<\/td><\/td>\n<\/tr>\n
7<\/td>No Objection Certificate for Employee<\/td>Employee's Application<\/td>Within a Week<\/td>Administrative officer<\/td>Dean<\/td><\/td>\n<\/tr>\n
8<\/td>Relieving
\nCertificate<\/td>		Employee's Application<\/td>Same Day<\/td>Administrative officer<\/td>Dean<\/td><\/td>\n<\/tr>\n
9<\/td>Medical Reimbursement<\/td>Application in Prescribed format<\/td>Within a Week<\/td>RMO<\/td>Dean\/DIRECTOR<\/td><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n[\/et_pb_code][et_pb_text _builder_version=”4.23.1″ border_style=”solid” global_colors_info=”{}”]<\/p>\n

Complaint Handling Mechanism ( CHM )<\/h2>\n

[\/et_pb_text][et_pb_code _builder_version=”4.23.1″ custom_css_main_element=”width:100%; overflow-x:auto;” global_colors_info=”{}”]\n\n\n\n\t\n\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t
Sr No<\/th>Particulars<\/th>Description<\/th>\n<\/tr>\n<\/thead>\n
1<\/td>Where to lodge a complaint<\/td>Inward Section<\/td>\n<\/tr>\n
2<\/td>Acknowledgement of complaints<\/td>Inward Clerk<\/td>\n<\/tr>\n
3<\/td>Time for resolution of complaint<\/td>Depends on nature of Complaint<\/td>\n<\/tr>\n
4<\/td>Escalation of complaints<\/td>Appropriate Action will be taken<\/td>\n<\/tr>\n
5<\/td>Time for resolution of complaint after escalation<\/td>Depends on nature of Complaint<\/td>\n<\/tr>\n
6<\/td>Name & Contact details of Grievance Redressal officer<\/td>Dr.I. Rajashree, Prof & HOD, Dept of Anatomy
\n <\/td>\n<\/tr>\n
<\/td><\/td>Dr.Anuradha, Prof & HOD, Dept of Biochemistry<\/td>\n<\/tr>\n
<\/td><\/td> Dr.Paramjyothi, Prof & HOD, Dept of Physiology<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

\n\n\n\n\t\n\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t
Sr No<\/th>Name of the Services<\/th>List of Documents Required<\/th>Timelines for Providing Service(in days)<\/th>Officer Responsible<\/th>Supervisor Officer Responsible(In Case of Escalation)<\/th><\/th>\n<\/tr>\n<\/thead>\n
A<\/td>Clinical Services<\/td><\/td><\/td><\/td><\/td><\/td>\n<\/tr>\n
1<\/td>Out Patient Services<\/td>Registration of Patient<\/td>Same Day<\/td>RMO<\/td>MS<\/td><\/td>\n<\/tr>\n
2<\/td>In Patient Services<\/td>Admission Paper<\/td>Same Day<\/td>RMO<\/td>MS<\/td><\/td>\n<\/tr>\n
3<\/td>Emergency Services<\/td>Registration of Patient<\/td>Emergency & Elective<\/td>HOD of Concerned Department<\/td>MS<\/td><\/td>\n<\/tr>\n
4<\/td>Operation Services<\/td>Referral by Concerned Dept.<\/td>Same Day<\/td>RMO<\/td>MS<\/td><\/td>\n<\/tr>\n
5<\/td>Diagnostic Services<\/td>Advice of Concerned Doctor on Case Paper<\/td>Same Day<\/td>RMO<\/td>MS<\/td><\/td>\n<\/tr>\n
6<\/td>Laboratory Services
\n<\/td>		Advice of Concerned Doctor on Case Paper<\/td>Same Day<\/td>RMO<\/td>MS<\/td><\/td>\n<\/tr>\n
7<\/td>DOTS
\nServices<\/td>		Advice of Concerned Doctor on Case Paper<\/td>Same Day<\/td>Doctor on Call<\/td>MS<\/td><\/td>\n<\/tr>\n
8<\/td>ICTC
\nServices<\/td>		Advice of Concerned Doctor on Case Paper<\/td>Emergency & Elective<\/td>Doctor on Call<\/td>MS<\/td><\/td>\n<\/tr>\n
9<\/td>Radio-Diagnosis Services<\/td>Advice of Concerned Doctor on Case Paper<\/td>Same Day<\/td>Doctor on Call<\/td>HOD<\/td><\/td>\n<\/tr>\n
10<\/td>Blood Bank
\nServices<\/td>		Advice of Concerned Doctor on Case Paper<\/td>Same Day<\/td>BTO<\/td>In charge (Blood Bank)<\/td><\/td>\n<\/tr>\n
11<\/td>Mortuary
\nServices<\/td>		Inquest\u00a0Panchnama<\/td>Same Day<\/td>Doctor on Call<\/td>MS<\/td><\/td>\n<\/tr>\n
12<\/td>Casualty
\n Services<\/td>		Registration of Patient<\/td>Same Day<\/td>CMO<\/td>RMO<\/td><\/td>\n<\/tr>\n
B<\/td>Supporting
\nServices<\/td>		<\/td><\/td><\/td><\/td><\/td>\n<\/tr>\n
1<\/td>Central
\n Pharmacy
\n<\/td>		Advice of Concerned Doctor on Case Paper<\/td>Same Day<\/td>In Charge (Pharmacy)<\/td>MS<\/td><\/td>\n<\/tr>\n
2<\/td>Hospital
\nKitchen<\/td>		Admission Paper<\/td>Same Day<\/td>In Charge
\n(Kitchen)<\/td>		MS<\/td><\/td>\n<\/tr>\n
3<\/td>Information For Patients<\/td>------<\/td>Same Day<\/td>RMO<\/td>MS<\/td><\/td>\n<\/tr>\n
4<\/td>Enquiries And Information<\/td>------<\/td>Same Day<\/td>RMO<\/td>MS<\/td><\/td>\n<\/tr>\n
5<\/td>Complaints And Grievances
\nReddresal<\/td>		Registered Complaint<\/td>Same Day<\/td>GrievanceRedressal\u00a0Officer<\/td>Dean<\/td><\/td>\n<\/tr>\n
C<\/td>Issue Of
\nCertificate<\/td>		<\/td><\/td><\/td><\/td><\/td>\n<\/tr>\n
1<\/td>Medical
\n Certificate<\/td>		Application & Opinion\u00a0of Concerned Doctor on Case Paper<\/td>Same Day<\/td>RMO<\/td>MS<\/td><\/td>\n<\/tr>\n
2<\/td>Disability
\nCertificate<\/td>		Registration &\u00a0AadharCard<\/td>Within a Week<\/td>Committee<\/td>MS<\/td><\/td>\n<\/tr>\n
3<\/td>Medico-Legal Certificate<\/td>Police Letter, Case Papers<\/td>Within 48 Hours<\/td>CMO<\/td>RMO<\/td><\/td>\n<\/tr>\n
4<\/td>Birth & Death Registration Certificate<\/td>Case Papers of Hospital<\/td>Same Day<\/td>In Charge<\/td>MS<\/td><\/td>\n<\/tr>\n
D<\/td>Academic
\nCertificates<\/td>		<\/td><\/td><\/td><\/td><\/td>\n<\/tr>\n
1<\/td>Bona fide\u00a0\u00a0
\nCertificate<\/td>		Student's\u00a0\u00a0application<\/td>Within a Week<\/td>Administrative officer<\/td>Dean<\/td><\/td>\n<\/tr>\n
2<\/td>College LeavingCertificate<\/td>Internship Completion Certificate , Last leaving Certificate<\/td>Within a Week<\/td>Administrative officer<\/td>Dean<\/td><\/td>\n<\/tr>\n
3<\/td>Attempt
\nCertificate<\/td>		All Concerned Mark lists<\/td>Within a Week<\/td>Administrative officer<\/td>Dean<\/td><\/td>\n<\/tr>\n
4<\/td>Character
\n Certificate<\/td>		Student's\u00a0\u00a0application<\/td>Within a Week<\/td>Administrative officer<\/td>Dean<\/td><\/td>\n<\/tr>\n
5<\/td>Hostel Living Certificate<\/td>Student's\u00a0\u00a0application and fee receipt<\/td>Within a Week<\/td>Administrative officer<\/td>Dean<\/td><\/td>\n<\/tr>\n
6<\/td>Experience Certificate for Employee<\/td>Employee's Application<\/td>Within a Week<\/td>Administrative officer<\/td>Dean<\/td><\/td>\n<\/tr>\n
7<\/td>No Objection Certificate for Employee<\/td>Employee's Application<\/td>Within a Week<\/td>Administrative officer<\/td>Dean<\/td><\/td>\n<\/tr>\n
8<\/td>Relieving
\nCertificate<\/td>		Employee's Application<\/td>Same Day<\/td>Administrative officer<\/td>Dean<\/td><\/td>\n<\/tr>\n
9<\/td>Medical Reimbursement<\/td>Application in Prescribed format<\/td>Within a Week<\/td>RMO<\/td>Dean\/DIRECTOR<\/td><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\nComplaint Handling Mechanism ( CHM )\n\n\n\n\t\n\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t
Sr No<\/th>Particulars<\/th>Description<\/th>\n<\/tr>\n<\/thead>\n
1<\/td>Where to lodge a complaint<\/td>Inward Section<\/td>\n<\/tr>\n
2<\/td>Acknowledgement of complaints<\/td>Inward Clerk<\/td>\n<\/tr>\n
3<\/td>Time for resolution of complaint<\/td>Depends on nature of Complaint<\/td>\n<\/tr>\n
4<\/td>Escalation of complaints<\/td>Appropriate Action will be taken<\/td>\n<\/tr>\n
5<\/td>Time for resolution of complaint after escalation<\/td>Depends on nature of Complaint<\/td>\n<\/tr>\n
6<\/td>Name & Contact details of Grievance Redressal officer<\/td>Dr.I. Rajashree, Prof & HOD, Dept of Anatomy
\n <\/td>\n<\/tr>\n
<\/td><\/td>Dr.Anuradha, Prof & HOD, Dept of Biochemistry<\/td>\n<\/tr>\n
<\/td><\/td> Dr.Paramjyothi, Prof & HOD, Dept of Physiology<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/p>\n","protected":false},"author":1,"featured_media":25080,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"_links":{"self":[{"href":"https:\/\/gmcsiddipet.org\/wp-json\/wp\/v2\/pages\/218"}],"collection":[{"href":"https:\/\/gmcsiddipet.org\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/gmcsiddipet.org\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/gmcsiddipet.org\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gmcsiddipet.org\/wp-json\/wp\/v2\/comments?post=218"}],"version-history":[{"count":4,"href":"https:\/\/gmcsiddipet.org\/wp-json\/wp\/v2\/pages\/218\/revisions"}],"predecessor-version":[{"id":26781,"href":"https:\/\/gmcsiddipet.org\/wp-json\/wp\/v2\/pages\/218\/revisions\/26781"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/gmcsiddipet.org\/wp-json\/wp\/v2\/media\/25080"}],"wp:attachment":[{"href":"https:\/\/gmcsiddipet.org\/wp-json\/wp\/v2\/media?parent=218"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}